Dashboard
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Pending Requests
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Password Resets
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Open Tickets
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In Progress
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Critical
Recent Tickets
Access Requests
Clients who have requested access. Approve to create their account. Reject to deny.
Name
Email / Company
Requested
Status
Password Reset Requests
Clients who clicked "Forgot Password". Click Reset Password to set a new password and notify them by email.
Customer
Email
Requested
All Tickets
Ticket ID
Subject
Customer
Category
Priority
Status
My Assigned Tickets
Ticket ID
Subject
Customer
Category
Priority
Status
Manage Customers
All approved portal users. You can change their password or remove them.
Name
Email / Company
Joined
Manage Techs
Add New Tech
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Changes apply to both portals instantly on all devices.
📧 EmailJS Email ✓ Active
EmailJS sends automatic emails via your connected Gmail account. Service ID, Template ID and Public Key are already configured and ready.
To change email settings go to emailjs.com and update your template.
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Branding
This is your email address. You will receive alerts here when: a customer replies to a ticket, a new ticket is submitted, or a new access request arrives.
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Saves branding to database — updates both portals on all devices automatically.